SERVICE APPLICATIONS AND WORK ORDER SYSTEM SPECIFICATIONS

The service work order system is to allow processing of utility and general work orders.  The utility service work orders are to automatically update the utility master and billing files as the work orders are completed.  The System has the following capabilities:

The system will handle Work Orders other than those associated with Utilities.

The system has the ability to build and maintain work order information on-line via User's workstation.

The system has the ability to print Customer Service Application form for Customer to sign.

The system has the ability to modify the verbiage that is printed on the Customer Service Application Form.

The system has the ability for single Work Order if location has multiple meters.

The system has the ability to enter and print work orders on a daily basis.

If the work order is for a new customer, the system will take the information entered for the cut-on service and create a new customer record automatically in the Utility System  enabling the user to post the customer's deposit to the record, and have the deposit recorded in the customer deposit transaction file.

When a work order is entered for a new customer cut on, the system will check for a final work order for the current customer, and allow a generic work order to be created if one is not present.

System will notify of duplicate Work Order. 

If the work order is for a transfer of service, the system will create a work order for cut-on service at the new address.

After the work order is completed, the system is to update the Customer, Billing and Meter files in the Utility System without additional entry.

The system has the ability for user to setup a variety of Action Codes with the following: Action code,  Action description, Department to Assign, Division to Assign and  Display the number of Work Orders with that code by Month - Twenty-Four (24) Months.

The system has the ability for user to setup Department and Division Codes with the Department or Division Code and Department or Division Description.

The work-orders records contain  Work order number, Customer Number, Work Order Status Code,  Customer Name, Route/Service Number, Contact Person, Service Address - Street and Number, Home Phone Number, Work Phone number, Requested Service Date, Date Request was Input, ID of operator, Action Code - i.e., New Customer, Final, Replace Meter, Department Code, Division Code, Schedule Work Crew/Person, Forwarding Route/Sequence and/or Address when appropriate, Special Instructions, Meter Number - automatically input by system.

The system has the ability to input completed work order results with work crew/person completing work order, completion date & time,  reading information and new meter numbers/readings when appropriate.

The Work Order will print with all of the above information.

The Work Order will print  by Department/Division and Route/Sequence for the selected service date range.

The operator may inquire on any open or closed Work Order.

The system has the ability to print New Work Orders for All Department/Divisions, Single Department/Division and Single Work Order/Duplicate.

The system has the ability to reprint a work order.

The system has the ability to print a listing of all work orders that have not been updated,
regardless of status.

The user can print a Updated/Closed Work Orders Report.

The user can print a report comparing reading entered on Work Order to reading entered for billing.

The system will print a report of open work orders that are past the requested work date.

The system has the ability to display closed work orders in a History File.

The system has the ability for the user to define number of months to keep Work Orders in History File.

The system has the ability for the user to purge the history file based on user-entered dates.